Having to care for an elderly, sick or handicapped person can be daunting to a medical institution. Caregivers have to be in tune with the family expectations of long term care residents and the patients themselves. Nursing institutions need to satisfy the needs of both parties to prevent litigations or even complaints. This article will address the family expectations of long-term care residents and how to manage them.
Family expectations on long-term residents can be high on the part of caregivers. As a nursing institution, one has to confer the right information to the families on what to expect, the nature of care and outcome they will offer to their relative. Family involvement raises the ability of facilities to effectively care for these residents while reducing the chances of conflict resulting from poor quality of services rendered.
The Nature of Family Expectations
In addressing the nature of reactions based on the responses given by families, there are four scenarios that describe such. First, a low family expectation coupled with poor experience of residents under caregivers will lessen the family’s disappointment if the experience or outcome was lower than positive. This case favors caregivers who get away with poor services simply because the family did not expect much.
Secondly, a low family expectation and a good experience of the LTC resident will pleasantly amaze the family. The other form of reaction is the satisfying one. This comes to case if a high family expectation is met by a good experience of their patient in the hands of caregivers. Lastly, the worst-case scenario is the highly disappointed family on the level of care offered to their relative. This is a combination of a highly expectant family met with poor experience. Such disappointment can lead to legal sues and conflict between the two parties.
Ensuring that the institution and the family have a common ground on the realistic expectations is important. Creating a realistic level of expectation is a medically recommended and favorable practice that can be pivotal to an institution in preventing litigations and conflicts. This will also give caregivers a beneficial relationship crucial to offering the residents the care they deserve.